In compliance with the objectives of the European Higher Education Area, the university degree requires knowledge of a second language at a first level of independent user, a level specifically related to their studies and their profession.
The university graduate will acquire the competence to establish communication at a first level of independent user, related to the field of work and study in which the student moves during the degree and at the end of it.
The undergraduate student will need to consult books, search the Internet in a foreign language, or understand what is being said in a video. It will also make it easier for you to enter an exchange program such as Erasmus +.
At the end of their studies, the graduate with specialized knowledge in a second language applied to the world of work, academia, and the tourism industry, so they will have more chances of finding work abroad and enjoying mobility grants such as the Leonardo project. . With this course, the student is facilitated to continue on their own until the acquisition of the B1 learning level certificate, a level required by the common European framework for learning a foreign language as the level necessary to obtain the degree as established by the regulations. current of the UCLM.
Students starting the Degree in Tourism must have an intermediate level of English (A2-B1), therefore they must be familiar with the learning and functioning of the English language as well as the culture that it implies.
The English Language II subject has the specific objective of acquiring skills that allow you to communicate in English in common situations within the world of tourism. Likewise, issues directly related to the tourist environment will be discussed, such as the resolution of complaints, telephone language, vacation planning, accommodation, travel and means of transport, etc.
The subject also provides students with the acquisition of the necessary knowledge that allows them to function in this environment in oral and written English.
The competencies or educational purposes pursued by this course are the following:
1. Know and use different sources of oral and documentary information (bibliographic directories, archives, etc.) and references on the Web.
2. Write various types of texts in their own language (specialized and informative).
3. Acquisition of a specialized vocabulary and formal expressions related to specialized English (historical, touristic, travel and artistic, developed in the subjects 44742 ENGLISH LANGUAGE I, 44745 ENGLISH LANGUAGE II and 44746 ENGLISH LANGUAGE III of the Humanities Degree: Cultural History) of this field of knowledge.
4. Express yourself orally in a foreign language (English) at an intermediate level, using the specific vocabulary associated with the historical and artistic field of English specialization in its appropriate context.
5. Mastery of a second foreign language at level B1 of the Common European Framework of Reference for Languages.
6. Ability to work autonomously within a framework of individual responsibility.
7. Carry out the tasks of Tourism, the tourist industry, public relations, and commercial diplomacy, in L1 and L2.
Regarding the justification of their learning methods, they are subject to the academic criteria of the subject professor, by virtue of the Principle of Academic Freedom established by the Spanish Constitution, in its Title I, Chapter 2, Section 1, Art. 20 and Letter C.
| Course competences | |
|---|---|
| Code | Description |
| CB01 | Prove that they have acquired and understood knowledge in a subject area that derives from general secondary education and is appropriate to a level based on advanced course books, and includes updated and cutting-edge aspects of their field of knowledge. |
| CB02 | Apply their knowledge to their job or vocation in a professional manner and show that they have the competences to construct and justify arguments and solve problems within their subject area. |
| CB03 | Be able to gather and process relevant information (usually within their subject area) to give opinions, including reflections on relevant social, scientific or ethical issues. |
| CB04 | Transmit information, ideas, problems and solutions for both specialist and non-specialist audiences. |
| CB05 | Have developed the necessary learning abilities to carry on studying autonomously |
| CE13 | Use English as a foreign language adapted to the tourism context. |
| CG01 | Ability to work in disciplinary and multidisciplinary teams, in a national and international context, in the area of Tourism. |
| CG03 | Knowledge and sensitivity to cultural diversity and environmental issues in the area of tourism. |
| CG04 | Critical thinking and capacity for analysis and synthesis in tourism. |
| CG05 | Information management skills in tourism. |
| CG06 | Problem-solving and decision-making skills in tourism |
| CG07 | Capacity for continuous, self-directed and autonomous learning in tourism. |
| CT01 | Knowledge of ICT as tools in the management, promotion and marketing of companies and institutions in the tourism industry, both internally and externally. |
| CT02 | Oral and written communication skills. |
| CT03 | Knowledge of ethical commitment and professional deontology. |
| Course learning outcomes | |
|---|---|
| Description | |
| Additional outcomes | |
| Description | |
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Unit 1: MANAGEMENT & TRADING OF TOURIST SERVICES. Morphology & Syntax: Definite and Indefinite Articles & Quantifiers.
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Unit 1.1: Presentation of Tourist Services: Characteristics of Products or Services, Measures, Quantities, Added Services, Payment Conditions, and After-Sales Services.
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Unit 1.2: Management of Destination Bookings or Tourist Services.
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Unit 1.3: Issuance of Tickets, Vouchers, or Other Documents regarding a Tourist Service Trading.
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Unit 1.4: Negotiation with Suppliers and Professionals in the Tourist Services Industry.
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Unit 1.5: Booking Rooms Management and Other Services of the Hotel Management.
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Unit 1.6: Documents Completion related to the Management and Trading of a Hotel Establishment.
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Unit 2: TOURIST INFORMATION PROVISION. Morphology & Syntax: Verbal Tenses & Passive Voice.
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Unit 2.1: Request for Information Assignment or Exchange between Centres or Information Centres Network.
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Unit 2.2: Information Management about Service Providers, Prices, Rates, and Clients Provision.
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Unit 2.3: General Information Provision to the Client about Destinations, Weather Conditions, Environment, and Leisure Possibilities.
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Unit 2.4: Natural Resources List Implementation in the Area of Sports and Other Recreational Activities.
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Unit 2.5: Environmental Legislation Information that Affects the Environment and Leisure Activities that are carried out within the Framework.
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Unit 2.6: Client Awareness in the Conversation of the Used Environmental Resources.
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Unit 2.7: Client Information Collection on their satisfaction with the Tourist Accommodation Services.
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Unit 3: TOURIST SERVICES CLIENT. Morphology & Syntax: Conditionals, Gerund, and Infinitive.
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Unit 3.1: Specific Terminology with Tourist Relation with Clients.
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Unit 3.2: Common Uses and Structures in Tourist Services Clients or Consumers: Greetings, Introductions, and other Politeness Formulas.
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Unit 3.3: Differentiation of Styles, Formal and Informal, in Tourism and Oral & Written Communication.
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Unit 3.4: Common Situations in Clients Claims and Complaints.
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Unit 3.5: Client Service Situations Simulations and Positive Resolution of Claims.
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Unit 3.6: Communication and Care, in case of Accident, with the Involved and Affected People.
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The training activities of the subject have been prepared with the aim of adapting the process of
learning to the different abilities, needs and interests of students.
The training activities of this subject have been divided into three themes, under two work systems:
• Continuous work. These are development activities of the five skills: Reading, Listening, Use
of English, Writing, Speaking.
• Participation in events. They are events programmed throughout the course: assignments, debate forums,
quiz etc.
• Practices. These are assessable and recoverable activities of these five skills.
In addition, its contents are endorsed by the academic criteria of the subject professor, by virtue of the Principle of Academic Freedom established by the Spanish Constitution, in its Title I, Chapter 2, Section 1, Art. 20 and Letter C.
| Training Activity | Methodology | Related Competences (only degrees before RD 822/2021) | ECTS | Hours | As | Com | Description | |
| Problem solving and/or case studies [ON-SITE] | Case Studies | CB01 CB02 CB03 CB04 CB05 CE13 CG01 CG03 CG04 CG05 CG06 CG07 CT01 CT02 CT03 | 0.6 | 15 | Y | Y | Understanding and use of grammar for testing tasks. | |
| Study and Exam Preparation [OFF-SITE] | Reading and Analysis of Reviews and Articles | CB01 CB02 CB03 CB04 CB05 CE13 CG01 CG03 CG04 CG05 CG06 CG07 CT01 CT02 CT03 | 1.8 | 45 | N | N | Elaboration of texts that are based on a given case. | |
| Writing of reports or projects [OFF-SITE] | project-based learning | CB01 CB02 CB03 CB04 CB05 CE13 CG01 CG03 CG04 CG05 CG06 CG07 CT01 CT02 CT03 | 2.28 | 57 | Y | N | Oral presentation of projects or case analysis. | |
| Class Attendance (theory) [ON-SITE] | Group Work | CB01 CB02 CB03 CB04 CB05 CE13 CG01 CG03 CG04 CG05 CG06 CG07 CT01 CT02 CT03 | 1.2 | 30 | N | N | Readings and acquisition of vocabulary in class explained by the Professor. | |
| Final test [ON-SITE] | Assessment tests | 0.12 | 3 | Y | Y | Subject knowledge test. | ||
| Total: | 6 | 150 | ||||||
| Total credits of in-class work: 1.92 | Total class time hours: 48 | |||||||
| Total credits of out of class work: 4.08 | Total hours of out of class work: 102 | |||||||
As: Assessable training activity Com: Training activity of compulsory overcoming (It will be essential to overcome both continuous and non-continuous assessment).
| Evaluation System | Continuous assessment | Non-continuous evaluation * | Description |
| Oral presentations assessment | 25.00% | 0.00% | The final test will be compulsory in order to achieve sufficiency. |
| Final test | 50.00% | 100.00% | Oral presentation of cases, critically analysing the information. |
| Assessment of problem solving and/or case studies | 25.00% | 0.00% | Presentation by the student of the requested work. |
| Total: | 100.00% | 100.00% |
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Continuous assessment:The final exam will be worth 50% of the grade.
The rest is achieved with the activities described. -
Non-continuous evaluation:The final exam will be worth 100% of the grade.
| Not related to the syllabus/contents | |
|---|---|
| Hours | hours |
| Study and Exam Preparation [AUTÓNOMA][Reading and Analysis of Reviews and Articles] | 45 |
| Writing of reports or projects [AUTÓNOMA][project-based learning] | 57 |
| Final test [PRESENCIAL][Assessment tests] | 3 |
| Unit 1 (de 3): MANAGEMENT & TRADING OF TOURIST SERVICES. Morphology & Syntax: Definite and Indefinite Articles & Quantifiers. | |
|---|---|
| Activities | Hours |
| Problem solving and/or case studies [PRESENCIAL][Case Studies] | 2 |
| Class Attendance (theory) [PRESENCIAL][Group Work] | 7 |
| Teaching period: Weeks 1 to 5 | |
| Comment: The professor will explain the contents of Topic 1, raising the corresponding assumptions. | |
| Unit 2 (de 3): TOURIST INFORMATION PROVISION. Morphology & Syntax: Verbal Tenses & Passive Voice. | |
|---|---|
| Activities | Hours |
| Problem solving and/or case studies [PRESENCIAL][Case Studies] | 3 |
| Class Attendance (theory) [PRESENCIAL][Group Work] | 12 |
| Teaching period: Weeks 6 to 10 | |
| Comment: The professor will address Topic 2 and will review the contents of Topic 1. He will introduce practical cases that the students will solve. | |
| Unit 3 (de 3): TOURIST SERVICES CLIENT. Morphology & Syntax: Conditionals, Gerund, and Infinitive. | |
|---|---|
| Activities | Hours |
| Problem solving and/or case studies [PRESENCIAL][Case Studies] | 10 |
| Class Attendance (theory) [PRESENCIAL][Group Work] | 11 |
| Teaching period: Weeks 11 to 14 | |
| Comment: The professor will address Topic 3 and will review the whole subject contents. He will propose global cases that the students will solve. | |
| Global activity | |
|---|---|
| Activities | hours |