1. General information
Course:
INTERVENTION AND COMMUNICATION TECHNIQUES AND SKILLS IN SOCIAL WORK
Code:
50305
Type:
CORE COURSE
ECTS credits:
6
Degree:
313 - UNDERGRADUATE DEGREE PROGRAMME IN SOCIAL WORK
Academic year:
2019-20
Center:
110 - FACULTY OF SOCIAL WORK OF CUENCA
Group(s):
30
Year:
1
Duration:
C2
Main language:
Spanish
Second language:
English
Use of additional languages:
English Friendly:
Y
Web site:
Bilingual:
N
Lecturer:
ENRIQUE GARCIA ESCAMILLA
- Group(s):
30
Building/Office
Department
Phone number
Email
Office hours
Edificio Melchor Cano / 2.28
DERECHO DEL TRABAJO Y TRABAJO SOCIAL
969179100 Ext. 4627
enrique.garcia@uclm.es
A determinar al inicio de curso.
Campus Virtual
2. Pre-Requisites
Not established
3. Justification in the curriculum, relation to other subjects and to the profession
Not established
4. Degree competences achieved in this course
| Course competences | |
|---|---|
| Code | Description |
| CB01 | Prove that they have acquired and understood knowledge in a subject area that derives from general secondary education and is appropriate to a level based on advanced course books, and includes updated and cutting-edge aspects of their field of knowledge. |
| CB03 | Be able to gather and process relevant information (usually within their subject area) to give opinions, including reflections on relevant social, scientific or ethical issues. |
| CE07 | Ability to communicate and make understand their decisions, diagnostic performances and professional interventions, along with their outcomes, to other professional, individuals, groups or communities. |
| CE10 | Proficiency at developing and reading both specific papers and reports, in the professional performance. |
| CG01 | Target students for communicative, interactive and team working skills acquisition. |
5. Objectives or Learning Outcomes
| Course learning outcomes | |
|---|---|
| Description | |
| Able to use verbal and non-verbal clues as well as giving guidance on the interpretation. | |
| Able to apply communication and information technologies while delivering service. | |
| Is able to design supporting documents and to document the processes of social intervention, such as the filing and sharing of social stories and reports, keeping them complete, faithful, accessible and updated as a guarantee in the decision making and professional assessment. | |
| Capable of building professional relationships to identify the most appropriate intervention and to clarify and negotiate the involvement aim and limits. | |
| Is able to establish effective relations with individuals and organizations through the spoken and written word, both on paper format and by electronic means; and do it correctly and clearly in a suitable style for recipients, the purpose and the communicative context. | |
| Capable of handling a debate and assessing viewpoints together with all evidences provided by others. | |
| Capable of joining in networks and interdisciplinary and inter-institutional teams in order to establish cooperation agreements, and address potential disagreements in a constructive way. | |
| Able to arrange and take an active part in decision-making meetings. | |
| Acquires skills to establish an empathetic relationship and effective communication with other people, and especially with people with communication needs. | |
| Acquires skills for interpersonal relationships in social work and professional activity in general, specially in the field of face to face interview, and both meetings and group sessions, and public speaking. | |
| Applies active listening, is able to stablish a proper relationship with the vital experiences of care services users, understand their point of view and overcome personal prejudices to attend complex, both personal and interpersonal, situations. | |
| Knows and has been trained in conflict resolution skills and techniques to solve conflicts at interpersonal, group and intergroup levels. | |
| Additional outcomes | |
| Not established. |
6. Units / Contents
-
Unit 1:
-
Unit 2:
-
Unit 3:
7. Activities, Units/Modules and Methodology
| Training Activity | Methodology | Related Competences (only degrees before RD 822/2021) | ECTS | Hours | As | Com | R | Description * |
| Class Attendance (theory) [ON-SITE] | Lectures | CB01 | 0.88 | 22 | Y | N | N | |
| Problem solving and/or case studies [ON-SITE] | Combination of methods | CB03 CE07 CE10 CG01 | 0.6 | 15 | Y | N | N | |
| Project or Topic Presentations [ON-SITE] | Group Work | CB01 CB03 CE07 CE10 CG01 | 0.12 | 3 | Y | Y | Y | |
| Final test [ON-SITE] | Assessment tests | CB01 CB03 CE07 CE10 | 0.08 | 2 | Y | Y | Y | |
| Group tutoring sessions [ON-SITE] | Group tutoring sessions | CB01 CE07 CE10 | 0.28 | 7 | Y | N | N | |
| Class Attendance (practical) [ON-SITE] | Combination of methods | CB01 CB03 CE07 CE10 CG01 | 0.44 | 11 | Y | N | N | |
| Writing of reports or projects [OFF-SITE] | Case Studies | CB01 CB03 CE07 CE10 | 1.52 | 38 | Y | Y | Y | |
| Writing of reports or projects [OFF-SITE] | Group Work | CE07 CE10 CG01 | 0.56 | 14 | Y | Y | Y | |
| Study and Exam Preparation [OFF-SITE] | Self-study | CB01 CB03 | 1.52 | 38 | N | N | N | |
| Total: | 6 | 150 | ||||||
| Total credits of in-class work: 2.4 | Total class time hours: 60 | |||||||
| Total credits of out of class work: 3.6 | Total hours of out of class work: 90 | |||||||
As: Assessable training activity Com: Training activity of compulsory overcoming R: Rescheduling training activity
8. Evaluation criteria and Grading System
| Grading System | |||
| Evaluation System | Face-to-Face | Self-Study Student | Description |
| Assessment of problem solving and/or case studies | 15.00% | 0.00% | |
| Assessment of active participation | 20.00% | 0.00% | |
| Final test | 50.00% | 0.00% | |
| Assessment of problem solving and/or case studies | 15.00% | 0.00% | |
| Total: | 100.00% | 0.00% | |
Evaluation criteria for the final exam:
Evaluation criteria not defined
Specifications for the resit/retake exam:
Evaluation criteria not defined
Specifications for the second resit / retake exam:
Evaluation criteria not defined
9. Assignments, course calendar and important dates
| Not related to the syllabus/contents | |
|---|---|
| Hours | hours |
| Final test [PRESENCIAL][Assessment tests] | 2 |
| Writing of reports or projects [AUTÓNOMA][Case Studies] | 38 |
| Writing of reports or projects [AUTÓNOMA][Group Work] | 14 |
| Unit 1 (de 3): | |
|---|---|
| Activities | Hours |
| Class Attendance (theory) [PRESENCIAL][Lectures] | 4 |
| Problem solving and/or case studies [PRESENCIAL][Combination of methods] | 2 |
| Group tutoring sessions [PRESENCIAL][Group tutoring sessions] | 1.5 |
| Study and Exam Preparation [AUTÓNOMA][Self-study] | 7 |
| Unit 2 (de 3): | |
|---|---|
| Activities | Hours |
| Class Attendance (theory) [PRESENCIAL][Lectures] | 8 |
| Problem solving and/or case studies [PRESENCIAL][Combination of methods] | 5 |
| Group tutoring sessions [PRESENCIAL][Group tutoring sessions] | 2.5 |
| Class Attendance (practical) [PRESENCIAL][Combination of methods] | 5 |
| Study and Exam Preparation [AUTÓNOMA][Self-study] | 13 |
| Unit 3 (de 3): | |
|---|---|
| Activities | Hours |
| Class Attendance (theory) [PRESENCIAL][Lectures] | 10 |
| Problem solving and/or case studies [PRESENCIAL][Combination of methods] | 8 |
| Project or Topic Presentations [PRESENCIAL][Group Work] | 3 |
| Group tutoring sessions [PRESENCIAL][Group tutoring sessions] | 3 |
| Class Attendance (practical) [PRESENCIAL][Combination of methods] | 6 |
| Study and Exam Preparation [AUTÓNOMA][Self-study] | 18 |
| Global activity | |
|---|---|
| Activities | hours |
10. Bibliography and Sources
| Author(s) | Title | Book/Journal | Citv | Publishing house | ISBN | Year | Description | Link | Catálogo biblioteca |
|---|---|---|---|---|---|---|---|---|---|
| Antunes, Celso A. | El Desarrollo de la personalidad y la inteligencia emocional | Gedisa | 84-7432-828-4 | 2000 |
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| Carnacea, A. y Moreno, A. | Arte, intervención social y acción social. La creatividad transformadora | Madrid | Grupo 5 | 978-84-937730-2-1 | 2011 |
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| Consejo General del Trabajo Social | Intermediación hipotecaria. Herramientas e instrumentos de trabajo social | Madrid | Autor | Formulario electrónico. | http://www.cgtrabajosocial.com/app/webroot/files/consejo/files/INFORME%20SOCIAL-DESAHUCIOS%20(formulario).pdf | ||||
| Escoda, E. (coord.) | Habilidades sociales y de comunicación del Trabajo Social | Libro | València | Tirant Humanidades | 978-84-15442-91-2 | 2013 | |||
| Fernández Cano, A., Jiménez, A.M. | El informe social: cuestiones a debate | Libro | Málaga | Colegio Oficial Diplomadas y Diplomados en Trabajo Social | 84-611-3206-8 | 2006 |
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| Giordani, B. | La relación de ayuda :de Rogers a Carkhuff | Desclée de Brouwer | 84-330-1210-X | 2003 |
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| Guinot, C. (coord.) | Métodos, técnicas y documentos utilizados en Trabajo Social | Bilbao | Universidad de Deusto | 978-84-9830-129-8 | 2008 |
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| Okun, Barbara F. | Ayudar de forma efectiva(Counseling): técnicas de terapia y | Barcelona | Paidós | 978-84-493-1105-5 | 2009 |
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| Richmond, M. E. | Diagnóstico social | Madrid | Siglo XXI Consejo general de diplomados en tr | 978-84-323-1225-0 | 2008 |
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| Rogers, C. | El proceso de convertirse en persona : mi técnica terapéutic | Barcelona | Paidós | 84-493-0993-X | 2004 |
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| Rossell, T. | La entrevista en el trabajo social | Barcelona | EUGE | 84-89095-17-5 | 1998 |
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| Trevithick, P. | Habilidades de comunicación e intervención social : manual p | Madrid | Narcea | 84-277-1403-3 | 2002 |
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