Guías Docentes Electrónicas
1. General information
Course:
TÉCNICAS Y HABILIDADES DE INTERVENCIÓN Y COMUNICACIÓN EN TRABAJO SOCIAL
Code:
50305
Type:
CORE COURSE
ECTS credits:
6
Degree:
313 -
Academic year:
2019-20
Center:
110 -
Group(s):
30 
Year:
1
Duration:
C2
Main language:
Spanish
Second language:
English
Use of additional languages:
English Friendly:
Y
Web site:
Bilingual:
N
Lecturer: ANA ISABEL VAZQUEZ CAÑETE - Group(s): 30 
Building/Office
Department
Phone number
Email
Office hours
Edificio Melchor Cano/ 2.10
DERECHO DEL TRABAJO Y TRABAJO SOCIAL
969179100 ext. 4607
anaisabel.vazquez@uclm.es
A determinar al inicio de curso. Campus virtual

2. Pre-Requisites
Not established
3. Justification in the curriculum, relation to other subjects and to the profession
Not established
4. Degree competences achieved in this course
Course competences
Code Description
CB01 Prove that they have acquired and understood knowledge in a subject area that derives from general secondary education and is appropriate to a level based on advanced course books, and includes updated and cutting-edge aspects of their field of knowledge.
CB03 Be able to gather and process relevant information (usually within their subject area) to give opinions, including reflections on relevant social, scientific or ethical issues.
CE07 Ability to communicate and make understand their decisions, diagnostic performances and professional interventions, along with their outcomes, to other professional, individuals, groups or communities.
CE10 Proficiency at developing and reading both specific papers and reports, in the professional performance.
CG01 Target students for communicative, interactive and team working skills acquisition.
5. Objectives or Learning Outcomes
Course learning outcomes
Description
Able to use verbal and non-verbal clues as well as giving guidance on the interpretation.
Able to apply communication and information technologies while delivering service.
Is able to design supporting documents and to document the processes of social intervention, such as the filing and sharing of social stories and reports, keeping them complete, faithful, accessible and updated as a guarantee in the decision making and professional assessment.
Capable of building professional relationships to identify the most appropriate intervention and to clarify and negotiate the involvement aim and limits.
Is able to establish effective relations with individuals and organizations through the spoken and written word, both on paper format and by electronic means; and do it correctly and clearly in a suitable style for recipients, the purpose and the communicative context.
Capable of handling a debate and assessing viewpoints together with all evidences provided by others.
Capable of joining in networks and interdisciplinary and inter-institutional teams in order to establish cooperation agreements, and address potential disagreements in a constructive way.
Able to arrange and take an active part in decision-making meetings.
Acquires skills to establish an empathetic relationship and effective communication with other people, and especially with people with communication needs.
Acquires skills for interpersonal relationships in social work and professional activity in general, specially in the field of face to face interview, and both meetings and group sessions, and public speaking.
Applies active listening, is able to stablish a proper relationship with the vital experiences of care services users, understand their point of view and overcome personal prejudices to attend complex, both personal and interpersonal, situations.
Knows and has been trained in conflict resolution skills and techniques to solve conflicts at interpersonal, group and intergroup levels.
Additional outcomes
Not established.
6. Units / Contents
  • Unit 1:
  • Unit 2:
  • Unit 3:
7. Activities, Units/Modules and Methodology
Training Activity Methodology Related Competences ECTS Hours As Com R Description
Class Attendance (theory) [ON-SITE] Lectures CB01 0.88 22 Y N N
Problem solving and/or case studies [ON-SITE] Combination of methods CE07 CE10 CG01 CB03 0.6 15 Y N N
Project or Topic Presentations [ON-SITE] Group Work CE07 CB01 CE10 CG01 CB03 0.12 3 Y Y Y
Final test [ON-SITE] Assessment tests CE07 CB01 CE10 CB03 0.08 2 Y Y Y
Group tutoring sessions [ON-SITE] Group tutoring sessions CE07 CB01 CE10 0.28 7 Y N N
Class Attendance (practical) [ON-SITE] Combination of methods CE07 CB01 CE10 CG01 CB03 0.44 11 Y N N
Writing of reports or projects [OFF-SITE] Case Studies CE07 CB01 CE10 CB03 1.52 38 Y Y Y
Writing of reports or projects [OFF-SITE] Group Work CE07 CE10 CG01 0.56 14 Y Y Y
Study and Exam Preparation [OFF-SITE] Self-study CB01 CB03 1.52 38 N N N
Total: 6 150
Total credits of in-class work: 2.4 Total class time hours: 60
Total credits of out of class work: 3.6 Total hours of out of class work: 90
As: Assessable training activity
Com: Training activity of compulsory overcoming
R: Rescheduling training activity
8. Evaluation criteria and Grading System
  Grading System  
Evaluation System Face-to-Face Self-Study Student Description
Assessment of problem solving and/or case studies 15.00% 0.00%
Assessment of active participation 20.00% 0.00%
Final test 50.00% 0.00%
Assessment of problem solving and/or case studies 15.00% 0.00%
Total: 100.00% 0.00%  

Evaluation criteria for the final exam:
Evaluation criteria not defined
Specifications for the resit/retake exam:
Evaluation criteria not defined
Specifications for the second resit / retake exam:
Evaluation criteria not defined
9. Assignments, course calendar and important dates
Not related to the syllabus/contents
Hours hours
Final test [PRESENCIAL][Assessment tests] 2
Writing of reports or projects [AUTÓNOMA][Case Studies] 38
Writing of reports or projects [AUTÓNOMA][Group Work] 14

Unit 1 (de 3):
Activities Hours
Class Attendance (theory) [PRESENCIAL][Lectures] 4
Problem solving and/or case studies [PRESENCIAL][Combination of methods] 2
Group tutoring sessions [PRESENCIAL][Group tutoring sessions] 1.5
Study and Exam Preparation [AUTÓNOMA][Self-study] 7

Unit 2 (de 3):
Activities Hours
Class Attendance (theory) [PRESENCIAL][Lectures] 8
Problem solving and/or case studies [PRESENCIAL][Combination of methods] 5
Group tutoring sessions [PRESENCIAL][Group tutoring sessions] 2.5
Class Attendance (practical) [PRESENCIAL][Combination of methods] 5
Study and Exam Preparation [AUTÓNOMA][Self-study] 13

Unit 3 (de 3):
Activities Hours
Class Attendance (theory) [PRESENCIAL][Lectures] 10
Problem solving and/or case studies [PRESENCIAL][Combination of methods] 8
Project or Topic Presentations [PRESENCIAL][Group Work] 3
Group tutoring sessions [PRESENCIAL][Group tutoring sessions] 3
Class Attendance (practical) [PRESENCIAL][Combination of methods] 6
Study and Exam Preparation [AUTÓNOMA][Self-study] 18

Global activity
Activities hours
10. Bibliography and Sources
Author(s) Title Book/Journal Citv Publishing house ISBN Year Description Link Catálogo biblioteca
 
Antunes, Celso A. El Desarrollo de la personalidad y la inteligencia emocional Gedisa 84-7432-828-4 2000 Ficha de la biblioteca
Carnacea, A. y Moreno, A. Arte, intervención social y acción social. La creatividad transformadora Madrid Grupo 5 978-84-937730-2-1 2011 Ficha de la biblioteca
Consejo General del Trabajo Social Intermediación hipotecaria. Herramientas e instrumentos de trabajo social Madrid Autor Formulario electrónico. http://www.cgtrabajosocial.com/app/webroot/files/consejo/files/INFORME%20SOCIAL-DESAHUCIOS%20(formulario).pdf  
Escoda, E. (coord.) Habilidades sociales y de comunicación del Trabajo Social Libro València Tirant Humanidades 978-84-15442-91-2 2013  
Fernández Cano, A., Jiménez, A.M. El informe social: cuestiones a debate Libro Málaga Colegio Oficial Diplomadas y Diplomados en Trabajo Social 84-611-3206-8 2006 Ficha de la biblioteca
Giordani, B. La relación de ayuda :de Rogers a Carkhuff Desclée de Brouwer 84-330-1210-X 2003 Ficha de la biblioteca
Guinot, C. (coord.) Métodos, técnicas y documentos utilizados en Trabajo Social Bilbao Universidad de Deusto 978-84-9830-129-8 2008 Ficha de la biblioteca
Okun, Barbara F. Ayudar de forma efectiva(Counseling): técnicas de terapia y Barcelona Paidós 978-84-493-1105-5 2009 Ficha de la biblioteca
Richmond, M. E. Diagnóstico social Madrid Siglo XXI Consejo general de diplomados en tr 978-84-323-1225-0 2008 Ficha de la biblioteca
Rogers, C. El proceso de convertirse en persona : mi técnica terapéutic Barcelona Paidós 84-493-0993-X 2004 Ficha de la biblioteca
Rossell, T. La entrevista en el trabajo social Barcelona EUGE 84-89095-17-5 1998 Ficha de la biblioteca
Trevithick, P. Habilidades de comunicación e intervención social : manual p Madrid Narcea 84-277-1403-3 2002 Ficha de la biblioteca



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